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Head Office: 31 Chertsey Street, Guildford, Surrey, GU1 4HD
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As analogue gives way to digital, businesses need an innovative way to manage new and existing customer relationships. Eagle Eye AIR provides a platform for businesses to make these relationships more customer-centric and efficient, providing real-time validation, counting, reconciliation and reporting at the back-end.
Create highly-targeted and personalised digital promotion campaigns that can be redeemed across all your sales channels and feed back consumer data to your CRM in real-time
Build relationships with new customers and boost loyalty with existing ones anywhere via mobile.
Revolutionise your gift card programme with a digital approach, enhancing your customer experience and increasing engagement for ROI
Target customers with the tailored messages at till-point, based on customer behaviour and spend
Design, build and manage an engaging subscription plan for your customers.
Greggs is the largest bakery chain in the United Kingdom with nearly 1800 stores. Greggs has become a much-loved and trusted family brand through their products and their focus on customer experience.
As a direct, real-time channel, SMS is a great way to engage customers in the moment. Research from 2021 highlights 95% of text messages are opened within 3 minutes of being delivered, and Juniper Research estimate 3.5 trillion business SMS will be sent by 2023.
One year on from Boris’ first lockdown announcement, we are all too aware of how the Covid-19 pandemic has changed the world as we know it. One of the industries most impacted throughout the last year has been hospitality with these businesses having to react on a daily basis to the changing rules and regulations impacting their sector.
The acceleration and necessity to shift to digital in 2020 has opened up a world of opportunity for retailers, and as we start to see light at the end of the tunnel with restrictions lifting, Olivia Jackson revisits what role personalisation will play in this post-COVID world.