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developing digital services

think digital 

As analogue gives way to digital, businesses need an innovative way to manage new and existing customer relationships. eagle eye AIR provides a platform for businesses to make these relationships more customer-centric and efficient, providing real-time validation, counting, reconciliation and reporting at the back-end.

promote

Create highly-targeted and personalised digital promotion campaigns that can be redeemed across all your sales channels and feed back consumer data to your CRM in real-time

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message at till

Target customers with the tailored messages at till-point, based on customer behaviour and spend

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gift

Revolutionise your gift card programme with a digital approach, enhancing your customer experience and increasing engagement for ROI

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Ladbrokes

Ladbrokes is a world leader in the betting and gaming industry. With over 3,500 betting shops in the UK alone, Ladbrokes is continuing to grow as a leading brand in the UK, as well as across Ireland, Spain, Italy and Australia.

read the case study

Greggs

Greggs is the largest bakery chain in the United Kingdom with nearly 1800 stores. Greggs has become a much-loved and trusted family brand through their products and their focus on customer experience.

read the case study

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Top five strategic steps to digital transformation in retail

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The Grocer: Customer insight will be crucial as Waitrose and John Lewis connect
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The Grocer: Customer insight will be crucial as Waitrose and John Lewis connect

Among the recent news about leading UK retailer John Lewis, you couldn’t miss the Partnership rebrand and bringing together of its ‘My John Lewis’ and ‘myWaitrose’ loyalty schemes. John Lewis chairman Sir Charlie Mayfield confirmed plans to trial a combined loyalty scheme across its two retail banners as part of its move towards an integrated corporate brand identity.

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Why your loyalty program must offer rational and emotional value to the customer
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Why your loyalty program must offer rational and emotional value to the customer

Loyalty programs have solidified themselves as cornerstones of many business’ customer engagement and retention strategies. It’s not difficult to understand why: loyalty programs are a channel through which to reward your best customers, incentivize incremental spend from all participating customers, and generate valuable behavioral and transactional customer data.

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