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Phone no: 0844 824 3686

Head Office:
31 Chertsey Street,
Guildford,
Surrey, GU1 4HD

Manchester:
Digital World Centre,
1 Lowry Plaza, The Quays,
Manchester M50 3UB

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whitepapers

whitepapers

stay up to date with the latest international eagle eye research

whitepapers

guide: reinventing loyalty for the digital age

While competition between merchants is at a high it’s increasingly important to make meaningful connections with your customers. Discover how to launch or reinvent your loyalty scheme for the digital age in our loyalty guide

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whitepapers

purple paper: shifting loyalties in Canada

Our research, conducted in association with Ipsos, finds that new approaches in data, personalization, and mobile engagement are needed to improve retailers and brands’ relationships with their customers

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whitepapers

purple paper: personalisation: beyond a name

Our research exploring consumer expectations around personalisation and data collection to enable better customer experiences

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whitepapers

purple paper: great expectations: the connected customer

Our research explores what consumers really want and expect from retailers and restaurants to enable better customer experiences, through digital enablement

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whitepapers

guide: 6 steps to meeting customer needs and expectations

Enhancing customer loyalty and growing customer loyalty and retention are hugely valuable. It costs 500% more to acquire new customers than it does to retain current ones. Check out our 6 steps to perfecting the customer experience

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whitepapers

purple paper: reload your loyalty: do you even know your consumers?

Our research with YouGov explores the world of consumer loyalty, what it means and what the consumer really expects

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