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whitepapers

whitepapers

stay up to date with the latest international eagle eye research

whitepapers & guides

guide: revolutionise your business with staff rewards

Traditional staff rewards don't necessarily help you get the best from your people. The latest schemes are leading the way in employee motivation and wellbeing. Are you on board with the rewards revolution?

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whitepapers & guides

guide: reinventing loyalty for the digital age

While competition between merchants is at a high it’s increasingly important to make meaningful connections with your customers. Discover how to launch or reinvent your loyalty scheme for the digital age in our loyalty guide

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whitepapers & guides

purple paper: shifting loyalties in Canada

Our research, conducted in association with Ipsos, finds that new approaches in data, personalization, and mobile engagement are needed to improve retailers and brands’ relationships with their customers

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whitepapers & guides

purple paper: personalisation: beyond a name

Our research exploring consumer expectations around personalisation and data collection to enable better customer experiences

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whitepapers & guides

purple paper: great expectations: the connected customer

Our research explores what consumers really want and expect from retailers and restaurants to enable better customer experiences, through digital enablement

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whitepapers & guides

guide: 6 steps to meeting customer needs and expectations

Enhancing customer loyalty and growing customer loyalty and retention are hugely valuable. It costs 500% more to acquire new customers than it does to retain current ones. Check out our 6 steps to perfecting the customer experience

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