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Blog
Author: Miya Knights Retailers are already really good at automating their back-office operations and have proven themselves more than keen and willing to invest in technology that will drive productivity and efficiency, especially when eliminating manually-intensive and error-prone human tasks. They have no problem spending money to save money when it comes to boosting productivity at the checkout with tills to manage transactions, at the shelf-edge with barcodes and scanning systems and in the warehouse using sortation equipment to manage products. In fact, I would argue retailers can’t prove they are buying or selling anything without point-of-sale systems (POS) and merchant acquiring banking services, both of which automate and process increasingly cashless transactions at checkout. Such systems further automate the flow of product data between their suppliers, partners and stores, using financial and enterprise resource planning (ERP) systems, which has given rise to dreaded spreadsheet. Continue to read the article on Which-50 here.
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This eighth Eagle Eye blog serialising the key themes explored in the book I co-authored with Tim Mason, "Omnichannel Retail: How to build winning stores in a digital world" represents the lessons he learned and how to use digital to overcome some of the marketing challenges he faced.
Recently I had the chance to visit the Amazon Go Brookfield Place store in downtown New York. I knew in advance I wouldn’t be able to enter without scanning an Amazon Go app code, so I downloaded the app from a link I’d been sent. All in all, the registration process took about seven minutes – not too bad in a shopping centre, but I could imagine it would be a hell of a faff outside, in the rain.