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Author: Miya Knights Retailers are already really good at automating their back-office operations and have proven themselves more than keen and willing to invest in technology that will drive productivity and efficiency, especially when eliminating manually-intensive and error-prone human tasks. They have no problem spending money to save money when it comes to boosting productivity at the checkout with tills to manage transactions, at the shelf-edge with barcodes and scanning systems and in the warehouse using sortation equipment to manage products. In fact, I would argue retailers can’t prove they are buying or selling anything without point-of-sale systems (POS) and merchant acquiring banking services, both of which automate and process increasingly cashless transactions at checkout. Such systems further automate the flow of product data between their suppliers, partners and stores, using financial and enterprise resource planning (ERP) systems, which has given rise to dreaded spreadsheet. Continue to read the article on Which-50 here.
Watch the highlights from ‘Digital Connect 2019' - our annual tech event for the professionals in retail, grocery and hospitality.
Eagle Eye & Purple WiFi share best practice on how to build winning stores in a digital world. Using the practical guidance outlined in his successful new book, “Omnichannel Retail: How to build winning stores in a digital world." Tim Mason, Eagle Eye CEO provides exclusive insight on why it is so important for consumer businesses to connect digitally with customers, online and instore. Joined by Gavin Wheeldon, Purple CEO, who contributed to the book, they share their extensive experience of enabling digital customer connection in stores to boost sales, frequency and return on investment (ROI) from marketing engagement strategies.
Tim Mason launched the Tesco Clubcard in 1995 and re-wrote the rulebook on customer loyalty. Here he discusses the evolution of the scheme and how it allowed the supermarket to understand far more about its shoppers