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Blog
Only 8% of retailers use beacons today according to Forrester Research. But this untapped technology has massive potential to drive meaningful engagement. So what are they and why should you care?
Beacons are palm-size gadgets that can send digital messages to smartphones through Bluetooth or via apps. At home in airports, restaurants, stadiums and resorts, digital beacons are an intelligent messaging technology.
1. Beacon usage is booming Apple launched its iBeacon in 2013, setting the groundwork for location-based marketing. There are currently 8.2 million active beacons worldwide, with this number expected to grow to 500 million by 2021 according to ABI Research. 2. Uses for mobile beacons are growing Sports fans and travellers are prime customers for beacon technology. Unlike in retail where customers may not take out their smartphones, stadiums, airports and smart cities are natural encouragers of mobile use. Meanwhile restaurants are adopting the technology to let consumers order ahead, to offer tailored coupons or to notify customers of special offers. Find out more about using location-based triggers to drive restaurant footfall. 3. Software is simplifying beacon technology Software used to manage and set up beacons is becoming more sophisticated, making the technology more cost effective. There’s no need to plaster walls and ceilings with the devices when you have a multichannel messaging platform from which to distribute notifications. Want to get started with location-based triggers? Discover Eagle Eye Engage for distributing digital messages across multiple channels without the need for beacon devices.
We'll be in Vancouver from 15 - 18 October to attend Retail West 2019 and demonstrate how to achieve customer acquisition, personalization and loyalty through digital technology.
We'll be attending the Bar & Nightclub Conference this year at the fantastic Troxy in London. Come meet with us and learn more about the work we're doing for All Bar One, Walkabout Bars, O'Neills, Yates, Nicholsons Pubs, Carlsberg and Bacardi.
Eagle Eye recently welcomed invited clients and guests to share insight on the latest customer engagement developments and innovations during its Digital Connect event, held in central London. The annual event celebrates best-practice knowledge of Eagle Eye client successes using its AIR platform and products to establish and grow valuable digital connections with their customers, both offline and online.