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blog
Did you know Halloween has overtaken Valentine’s Day as the UK’s third biggest seasonal event of the year? With customers spending between £300m – £400m in the run-up to the event (IBS Times), Halloween is the perfect opportunity for retailers to make a killing. Here’s a trick and a treat to propel your customer loyalty marketing.
Post-Halloween sales can be used to promote pre-holiday purchases. Offer your reward program members double points or discounts on Christmas purchases when they buy Halloween items, or follow up Halloween sales with digital messaging that promotes Christmas deals. Old loyalty program haunting your digital efforts? Dust off the cobwebs and digitise your customer loyalty marketing to benefit from targeted personalised rewards and offers as well as consumer data delivered in real-time to your CRM systems.
Halloween is scarily good news for retailers, with 87% of shoppers making more than one trip to find the perfect costume in-store and nearly half of customers purchasing fancy dress from physical stores instead of online. Meanwhile a study by Bond found that 70% of customers would change where they purchase to maximise the benefits they get. Don’t scare your customers away; incentivise them instead. You can make the most of increased footfall and build loyalty towards your brand by understanding what your customer wants and sending them personalised messaging and offers. With digital messaging you can target your customers with compelling offers as they shop and use their purchase history to make offers scarily relevant. Take your customer loyalty marketing to the next level with Eagle Eye AIR to create compelling digital promotions and rewards in real-time. Discover Eagle Eye products and start creating haunting offers.
Whether Amazon, Uber or Alibaba, there's a lot written about these digital-only players and the impact they're having on the traditional high-street and more traditional businesses. But maybe they're missing the real challenge - customers just don't want what you sell. Or more specifically, how you sell it. You can argue about tax advantages, skirting existing regulations or the perceived benefit of not being tied to an existing estate of bricks and mortar stores. However, the real advantage these digital businesses have is simply a focus on the customer rather than the product.
Retailers understand that loyalty programs are crucial to their success, not only in terms of generating incremental purchases but for better understanding their customer behaviors, preferences and motivations. But what makes a loyalty program effective? Are there key pillars retailers must embrace to get loyalty right? And what happens when consumers – and the retail landscape itself – starts to evolve?
Marks & Spencer has just announced an exclusive joint venture UK partnership with startup accelerator Founders Factory to develop emerging retail technologies. The news follows barely a month after forging a partnership with Microsoft to integrate AI technologies into its customer experience, stores and wider operations, as highlighted by Eagle Eye CEO Tim Mason last month.