This site uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. To change your preferences, see our Cookies & Tracking Notice. Otherwise, closing the banner or clicking Accept all Cookies indicates you agree to the use of cookies on your device. Cookies & Privacy Notice

The Grocer: put customers centre-stage

Customer satisfaction and brand value have featured highly in industry news recently. This, in turn, has sparked debate about the importance of customer-centricity. The reputation of companies operating in the UK has declined for the first time since the financial crisis.

Seize Digital
Customer satisfaction and brand value have featured highly in industry news recently. This, in turn, has sparked debate about the importance of customer-centricity.
 
Reputation Institute, a corporate management consultancy, published its UK RepTrak 150 ranking at the end of April. It found the reputation of companies operating in the UK declined for the first time since the financial crisis of 2008, following a major drop in trust and confidence over the past year.

Read the rest of Tim's article in The Grocer here, in which he discusses the value of putting the customer at the heart of the business and his findings from his recent trip to the World Retail Congress in Madrid.