Grocery is the hub of disruption in retail. With UK grocery sales growing at their fastest rate in more than three years, there’s a lot at stake; paired with constant, intense competition, grocers have to be at the edge of innovation not only to thrive, but to survive.
Amazon’s acquisition of Whole Foods Market has had a major impact on the industry and left many grocers wary of the future. There are plenty of unanswered questions about how Amazon will integrate its other capabilities like Amazon Go, Prime, Dash, Fresh and data analytics tools into its online engine.
Find the full version of Tim Mason’s article here, in which he shares his views about how tech-driven convenience is being embraced differently in different cultures. The meaning of convenience will alter dramatically over the next decade, and forward-thinking grocers should prioritise maintaining the balance between human contact and automation.