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The economic backdrop is tough, and the consumer is cautious. These are not auspicious conditions for 2018. Discounters such as Aldi, Lidl and B&M continue to open new stores and increase the pressure. Meanwhile the big four collectively have got stronger, with the laggard Asda showing signs of getting its mojo back. Click here to read the rest of Tim’s article in The Grocer, in which he reflects on major retail industry events of 2017 whilst providing his thoughts on 2018 and the opportunities for retailers to create data-driven customer journeys through omni-channel data collection.
Retail’s BIG Show hosted by the US National Retail Federation in New York is a great place to evaluate the latest retail technology trends
The impact of Amazon Go has shaken up retail with its cashier-less checkout concept. This has led many to question whether this spells the beginning of the end for traditional, manned checkouts. I would contend, no. It is always best to take a pragmatic view when looking to predict what impact technologies like those that enable Amazon Go’s Just Walk Out checkout-less shopping experience is likely to have on the wider industry.
Canada’s food and beverage industry is dynamic, competitive and as diverse as its citizens. But F&B owners and operators are facing some persistent challenges. To what extent these challenges affect operations will vary from business to business, but they are commonplace across the industry nonetheless. The good news is that many can be combatted by improving customer engagement and implementing loyalty strategies.