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Retail TouchPoints Video Interview: Can E-Commerce Consolidate COVID-19 Gains For The Long Term?

Speaking with Retail TouchPoint's Adam Blair, Eagle Eye's Head of Industry Insight, Miya Knights discusses the strategies online retailers need to implement to turn the COVID-19 “spike” into long-lasting sales and customer retention improvements. She also shares advice for omnichannel retailers that will need to finally get serious about linking their brick-and-mortar shopping journeys with consumers’ digital experiences.

Watch the full video interview at Retail TouchPoints here.