69% of consumers are more likely to use a consumer loyalty program if it’s mobile, according to a new survey.
The study of 1,000 UK and US customers reveals 54% of customers have used a mobile wallet and 30% use a mobile wallet regularly, especially Millennials. Mobile wallets are most commonly used for storing digital loyalty cards (60%) and coupons (53%), followed by mobile payments (23%).
Need any more reasons to go digital? Take five.
1. To understand your customers better
Create closer bonds with your customers by having an insight into their buying habits. You can track purchase history and use customer basket data to tailor rewards and promotions delivered via your consumer loyalty program. In providing a single customer view, Eagle Eye Promote can help you drive loyalty, footfall and revenue.
2. To go multi-channel
Join up the physical and digital worlds to create a seamless shopping experience for your customers. Create a user-friendly and easily accessible digital loyalty program on their smartphones, then use your CRM system to provide relevant grouped promotions.
Utilise SMS, email and push notifications to encourage action then view the online/offline journey to react to campaign performance. Tailor promotions to customer behaviour and basket data to maximise upsell and cross-sell opportunities.
Find out more about multi-channel digital messaging.
3. To cash in on mobile messaging
Target your customers with timely and personalised digital messaging to deliver rewards via their preferred channel in real-time. You can even create location-based triggers to engage with your customers as they interact with your business.
Create personalised messaging from understanding what your customer wants. See what your customer has previously shown interest in and make them aware of current offers that match these interests. Discover how to engage customers when they’re most responsive with Eagle Eye Engage.
4. To save money
Say goodbye to traditional expensive manual processes by going digital. Eliminate the need to design, print and distribute loyalty cards and never replace a lost loyalty card again.
Digital promotions reduce the risk of fraud, mal-redemption and mis-redemption and make life easier when it comes to calculating ROI.
5. To Measure success in real time
With our digital promotions platform your data is delivered in real-time to external systems, such as your CRM. From here you can analyse consumer behaviour and see how your campaign is performing in real-time to quickly see areas of success or weakness and adapt to drive higher conversion rates.
You can even foster brand relationships by triggering promotions, cashback and gift vouchers in real-time via your consumer’s preferred channel. Want to digitise your consumer loyalty program? We deliver the platform you need to manage your loyalty proposition, whether digital or plastic. Discover our loyalty program case studies to see how we can boost your proposition.