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Digital insights blog

Stay up to date with the Eagle Eye blog, covering the most important topics within the customer loyalty and digital promotions landscape.


EuroCIS 2019: Store optimisation targets efficiency and experience

Store optimisation emerged as the main challenge faced by retail brands and merchants attending the annual, European Central Information Systems (EuroCIS) show in Düsseldorf this week. The sheer numbers of digital store automation solutions on show proved that increasing efficiency and enhancing productivity of key physical sales operations is top of retailer minds in this region this year.

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The Grocer: How EAT 17 is reimagining the local grocery store concept

Our CEO Tim Mason discusses his visit to meet the founders of EAT 17 and how their vision and focus has created an exciting convenience retail format demonstrating innovative ways of improving the customer store experience

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Mobile Marketing: Retailers need to understand the 'give-to-get' mentality

Our Head of Industry Insight, Miya Knights, spoke to Mobile Marketing at NRF 2019 about our latest whitepaper, and how the findings of our research show the need for retailers to create a digital connection with their customers.

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The Grocer: Digitial transformation: lessons from Alibaba, Hema & Kroger

Read Miya Knights' latest article in The Grocer in which she discusses the key themes from keynote speeches at NRF 2019, including digital demands, shopper experience and the central role of technology in retail.

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NRF 2019: Retail redoubles digital store transformation efforts

Retail’s BIG Show hosted by the US National Retail Federation in New York is a great place to evaluate the latest retail technology trends. This year has continued to see retail leaders shift their focus from the strategic impact of ecommerce on their businesses to its direct impact on the store and how it plays into the end-to-end customer experience.

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Will Amazon Go mark the end of manned checkouts?

The impact of Amazon Go has shaken up retail with its cashier-less checkout concept. This has led many to question whether this spells the beginning of the end for traditional, manned checkouts. I would contend, no. It is always best to take a pragmatic view when looking to predict what impact technologies like those that enable Amazon Go’s Just Walk Out checkout-less shopping experience is likely to have on the wider industry.

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