Building engagement for the future
Privilege Card redemptions are authorised via a real-time connection to the AIR platform at the point of sale, and employees have a better experience when using the benefits scheme thanks to its digital activation.
The elimination of fraudulent activity through the use of unique user codes also enables far more detailed reporting on individual employee usage, including information such as redemption time, location and spend.
“From my team’s point of view, it’s easy to pull out reports that we use to monitor potential fraud,” said Antoniotti. “Also, we have automated alert reports sent on weekly basis, which would highlight potential anomalies to us.”
At the same time, the Eagle Eye AIR platform integration also provides a flexible platform for Big Table Group to manage the scheme for the future, with the ability to make instant amendments to offerings and scheme structuring.
“We have recently moved quite few of our Privilege Card offers onto the Eagle Eye AIR platform, which helps our team greatly,” she added. “It’s much easier from a restaurant’s point of view to process these. Plus, they are validated at the till point.”