Client Services

The Client Services Team at Eagle Eye Solutions is here to support you. We promise to give you a simple and transparent service that will enable your business to embrace our digital solutions easily.

Following conversations with numerous clients, we’ve identified five key Client Service behaviours that result in the best service for you…

Power pure tenacity client services
power Open honest client services
power we make it easy client services
power expert knowledge client services
power ready to help client services

PURE TENACITY

We make it our job to see things through from start to finish.

OPEN AND HONEST

You can trust us to be open and honest in everything we do.

WE MAKE IT EASY

We will do whatever we can do to make things easier for you.

EXPERT ADVICE

As experts we’ll show you how to get the most out of our platform.

READY TO HELP

Whatever the problem, we will help you resolve it as fast as possible.

Training

In order to maximize the performance and understanding of our systems, we’ve segmented our training into a range of business disciplines. These include Marketing, Customer Support and IT. All training is conducted in a UAT test environment to ensure your live deployment runs smoothly.

Our trainers work in a personable way to make your teams fully conversant with the system basics. Following this initial face-to-face training, we can be on hand to conduct any additional or follow-up training sessions on specific issues or system improvements/updates. These can be delivered by WebEx or in person, according to what you agree with your Eagle Eye Account Director.

As our platform develops through its roadmap, we also produce on-line training videos which are available 24/7. They focus on specific functions, such as setting up campaigns, adding new users or generating unique codes.

Technical Support & Business Continuity

Our aim is to ensure your business runs smoothly. So it’s important our support team is available on a day-to-day basis to offer help. Should an issue occur, simply contact us through our email at support@eagleeye.com or call on 0844 824 3699.

Every client has a Service Level Agreement that can be tailored to individual requirements.

The standard SLA is based on a Mon- Fri – 9am to 5.30pm service. However, additional support options are available depending on customer business operating hours; these can also be discussed with your allocated Account Director.

Design Support

In Client Services we also have a design team, who are happy to support our clients by providing design concepts for apps, visualization of the customer journey or developing concepts for digital campaigns and coupons.

Eagle Eye Client Services – giving you the POWER to deliver.

And finally...


We value you as a client and wish to ensure you enjoy an excellent level of customer service and care. User-problems can occur with any system, and this high standard of service extends to how we support and assist you should a complication arise.